銆€銆€浜�.KPI绺�(j墨)鏁堣€冩牳

銆€銆€KPI鏄寚闂�(gu膩n)閸电妇(j墨)鏁堟寚妯�(bi膩o)锛屾敞鎰忛€欓噷鎸囩殑鏄棞(gu膩n)閸电妇(j墨)鏁堟寚妯�(bi膩o)锛岃€屼笉鏄竴鑸殑绺�(j墨)鏁堟寚妯�(bi膩o)锛岃€屼笖鏄皪(du矛)妤�(y猫)绺�(j墨)鐢�(ch菐n)鐢熼棞(gu膩n)閸靛奖闊垮姏鐨勯偅閮ㄥ垎鎸囨(bi膩o)銆傚浣曠晫瀹氱妇(j墨)鏁堟寚妯�(bi膩o)閲岄牠鍝簺鏄爆浜庨棞(gu膩n)閸垫€х殑绺�(j墨)鏁堟寚妯�(bi膩o)锛屽摢浜涙槸灞簬涓€鑸€х殑鎸囨(bi膩o)锛岃鏍规摎(j霉)鍏徃鎴�(zh脿n)鐣ョ洰妯�(bi膩o)閫�(j矛n)琛屽堡灞ゅ垎瑙ｆ墠鑳藉緱鍒�銆�杞�(zhu菐n)鑷挵(hu谩n) 鐞� 缍�(w菐ng) 鏍du24ol.com

銆€銆€鍏跺(sh铆)KPI鎸囨(bi膩o)鏄紒妤�(y猫)鎴�(zh脿n)鐣ョ洰妯�(bi膩o)鐨勫垎瑙�锛屽叿楂斿寲鍜屽収(n猫i)鍖栭亷绋嬬殑绲�(ji茅)鏋溿€傚畠灏�(du矛)浜庝紒妤�(y猫)鎺у埗绱勬潫缍�(j墨ng)鐕熻鐐�锛屽偝鎾紒妤�(y猫)鏁堢巼璧峰埌閲嶈鐨勪綔鐢�銆傛垜鍊戣锛屼竴鍊�(g猫)鍝″伐寰炰簨鐨勫伐浣滆鐐哄垎鐐烘湁鏁堢殑宸ヤ綔琛岀偤鍜岀劇鏁堢殑宸ヤ綔琛岀偤锛屾垜鍊戝(sh铆)琛孠PI灏辨槸瑕佸摗宸ユ壘鍒版湁鏁堢殑宸ヤ綔琛岀偤鏄摢浜�锛岃€屼笖瑕佹眰鎸夌収鏈夋晥琛岀偤閫�(j矛n)琛岃嚜鎴戝紩灏�(d菐o)鍜岀磩鏉燂紝闃叉灏�(du矛)浼佹キ(y猫)绺�(j墨)鏁堢劇鏁堢殑琛岀偤鍑虹従(xi脿n)銆�

銆€銆€纰哄畾KPI涓昏鏈変笁绋柟娉�锛屽嵆妯�(bi膩o)妗垮熀婧�(zh菙n)娉曪紝鎴愬姛闂�(gu膩n)閸靛垎鏋愭硶鍜岀瓥鐣ョ洰妯�(bi膩o)鍒嗚В娉�銆�

銆€銆€閭ｄ箞KPI绺�(j墨)鏁堣€冩牳鐨勫劒(y艒u)榛�(di菐n)鏄粈涔堝憿?

銆€銆€1.鐩(bi膩o)鏄庣⒑锛屾湁鍒╀簬鍏徃鎴�(zh脿n)鐣ョ洰妯�(bi膩o)鐨勫(sh铆)鐝�(xi脿n)

銆€銆€KPI鏄紒妤�(y猫)鎴�(zh脿n)鐣ョ洰妯�(bi膩o)鐨勫堡灞ゅ垎瑙�锛岄€氶亷KPI鎸囨(bi膩o)鐨勬暣鍚堝拰鎺у埗锛屼娇鍝″伐绺�(j墨)鏁堣鐐鸿垏浼佹キ(y猫)鐩(bi膩o)瑕佹眰鐨勮鐐虹浉鍚诲悎锛屼笉鑷翠簬鍑虹従(xi脿n)鍋忓樊锛屾湁鍒╁湴淇濊瓑浜嗗叕鍙告埌(zh脿n)鐣ョ洰妯�(bi膩o)鐨勫(sh铆)鐝�(xi脿n)銆�

銆€銆€2.鎻愬嚭浜嗗鎴跺児(ji脿)鍊肩悊蹇�

銆€銆€KPI鎻愬€＄殑鏄偤浼佹キ(y猫)鍏�(n猫i)澶栭儴瀹㈡埗鍍�(ji脿)鍊煎(sh铆)鐝�(xi脿n)鐨勬€濇兂锛屽皪(du矛)浜庝紒妤�(y猫)褰㈡垚浠ュ競鍫�(ch菐ng)鐐哄皫(d菐o)鍚戠殑缍�(j墨ng)鐕熸€濇兂鏄湁涓€瀹氱殑鎻愬崌鐨�銆�

銆€銆€3.鏈夊埄浜庣祫绻斿埄鐩婅垏鍊�(g猫)浜哄埄鐩婇仈(d谩)鎴愪竴鑷�

銆€銆€绛栫暐鎬у湴鎸囨(bi膩o)鍒嗚В锛屼娇鍏徃鎴�(zh脿n)鐣ョ洰妯�(bi膩o)鎴愪簡鍊�(g猫)浜虹妇(j墨)鏁堢洰妯�(bi膩o)锛屽摗宸ュ€�(g猫)浜哄湪瀵�(sh铆)鐝�(xi脿n)鍊�(g猫)浜虹妇(j墨)鏁堢洰妯�(bi膩o)鐨勫悓鏅�(sh铆)锛屼篃鏄湪瀵�(sh铆)鐝�(xi脿n)鍏徃绺介珨鐨勬埌(zh脿n)鐣ョ洰妯�(bi膩o)锛岄仈(d谩)鍒板叐鑰呭拰璜�锛屽叕鍙歌垏鍝″伐鍏辫磸鐨勭祼(ji茅)灞€銆�

銆€銆€鍚屾檪(sh铆)KPI涔熶笉鏄崄鍏ㄥ崄缇庣殑锛屼篃鏈変笉瓒充箣铏�锛屼富瑕佹槸浠ヤ笅骞鹃粸(di菐n)锛�

銆€銆€1.KPI鎸囨(bi膩o)姣旇純闆ｇ晫瀹�

銆€銆€KPI鏇村鏄偩鍚戜簬瀹氶噺鍖栫殑鎸囨(bi膩o)锛岄€欎簺瀹氶噺鍖栫殑鎸囨(bi膩o)鏄惁鐪熸灏�(du矛)鏄皪(du矛)浼佹キ(y猫)绺�(j墨)鏁堢敘(ch菐n)鐢熼棞(gu膩n)閸垫€х殑褰遍熆锛屽鏋滄矑鏈夐亱(y霉n)鐢ㄥ皥妤�(y猫)鍖栫殑宸ュ叿鍜屾墜娈碉紝閭勭湡闆ｇ晫瀹�銆�杞�(zhu菐n)鑷挵(hu谩n) 鐞� 缍�(w菐ng) 鏍du24ol.com

銆€銆€2.KPI鏈�(hu矛)浣胯€冩牳鑰呰鍏ユ(j墨)姊扮殑鑰冩牳鏂瑰紡

銆€銆€閬庡垎鍦颁緷璩磋€冩牳鎸囨(bi膩o)锛岃€屾矑鏈夎€冩叜浜虹偤鍥犵礌鍜屽綀鎬у洜绱�锛屾渻(hu矛)鐢�(ch菐n)鐢熶竴浜涜€冩牳涓婄殑鐖�(zh膿ng)绔拰鐣拌銆�

銆€銆€3.KPI骞朵笉鏄嚌灏�(du矛)鎵€鏈夊礂浣嶉兘閬╃敤

銆€銆€鎴戝€戣灏�(du矛)浜庣壒瀹氱殑涓€浜涘礂浣�锛岄亱(y霉n)鐢↘PI涓嶆槸寰堟伆鐣�(d膩ng)锛屾瘮濡傞儴鍒嗚伔鑳藉瀷鐨勮伔鍕�(w霉)锛屽畠鍑虹妇(j墨)鏁堝懆鏈熼渶瑕佸緢闀�(zh菐ng)鏅�(sh铆)闁�锛岃€屼笖澶栭’鐨勭妇(j墨)鏁堣鐐轰笉鏄庨’锛岄亱(y霉n)鐢↘PI渚嗚€冩牳灏变笉鏄緢閬╁悎銆�

銆€銆€鍚屾檪(sh铆)鎻愰啋鑰冩牳宸ヤ綔鑰�锛屽湪閬�(y霉n)鐢↘PI鏅�(sh铆)涓€瀹氳鍦ㄦ暣鍊�(g猫)鍏徃鍏�(n猫i)閮ㄦ湁鍏呭垎鐨勬簼閫�锛岃畵閮ㄩ杸鍜屽摗宸ヨ嚜宸遍鍏堣獚(r猫n)鍙嚜宸辩殑KPI鎸囨(bi膩o)鍚庢墠渚嗛€�(j矛n)琛岃€冩牳锛屽彲浠ュぇ澶ф笡杓曡€冩牳闃诲姏锛岃€屼笖鍙互淇濊瓑鑰冩牳绲�(ji茅)鏋滅殑寤ｆ硾瑾�(r猫n)鍙�銆�

銆€銆€涓�.鍩轰簬BSC鐨勭妇(j墨)鏁堣€冩牳

銆€銆€BSC鏄疷SA鐨勫崱鏅槶鏁欐巿鍓�(chu脿ng)绔嬬殑,鎿�(j霉)瑾�(di脿o)鏌�,鍦ㄧ洰鍓嶅叏涓栫晫鐨勫墠500寮�(qi谩ng)鐨勪紒妤�(y猫)涓湁70%浼佹キ(y猫)宸查亱(y霉n)鐢ㄤ簡BSC,鍙鍏剁⒑瀵�(sh铆)灏�(du矛)浼佹キ(y猫)绺�(j墨)鏁堢鐞嗗拰閬�(y霉n)鐕熸湁涓€瀹氱殑浣滅敤.瀹冧富瑕佸寘鎷�4鍊�(g猫)鑰冩牳缍害锛屽収(n猫i)閮ㄩ亱(y霉n)鐕燂紝瀹㈡埗锛屽(xu茅)缈�(x铆)鍜屾垚闀�(zh菐ng)鍜岃病(c谩i)鍕�(w霉)銆備絾鎴戝€戝弽鎬�,鍦ㄦ垜鍊戝湅瀹�,閬�(y霉n)鐢˙SC鏄惁琛屽緱閫�,濡備綍鎶婂畠娑堝寲鎴愭湰鍦板寲鐨勮€冩牳鎵嬫鍜屽伐鍏�,鏄€煎緱鎴戝€戞€濊€冪殑鍟忛.

銆€銆€BSC鐨勫(sh铆)琛屾湁浠ヤ笅鍎�(y艒u)榛�(di菐n):

銆€銆€1.鎴�(zh脿n)鐣ョ洰妯�(bi膩o)鍒嗚В,褰㈡垚鍏烽珨鍙脯(c猫)鐨勬寚妯�(bi膩o).

銆€銆€鍥�?y脿n)妲犻I(y猫)鎴�(zh脿n)鐣ョ洰妯�(bi膩o)鑱借捣渚嗘瘮杓冩娊璞�,涔熸槸涓€鍊�(g猫)姣旇純瀹忚鐨勭洰妯�(bi膩o)锛屽浣曟妸瀹冪窗(x矛)鍖�锛屽叿楂斿寲锛屽収(n猫i)鍖�锛屾妸瀹冭惤瀵�(sh铆)鑷冲叿楂旂殑宸ヤ綔琛岀偤鐣�(d膩ng)涓�锛孊SC骞繖瑙ｆ焙浜嗛€欏€�(g猫)鍟忛銆�

銆€銆€2.BSC鑰冩叜浜嗚病(c谩i)鍔涘拰闈炶病(c谩i)鍕�(w霉)鐨勮€冩牳鍥犵礌锛屼篃鑰冩叜浜嗗収(n猫i)閮ㄥ拰澶栭儴瀹㈡埗锛屼篃鏈夌煭鏈熷埄鐩婂拰闀�(zh菐ng)鏈熷埄鐩婄殑鐩镐簰绲�(ji茅)鍚�銆�

銆€銆€浠ュ線鐨勮€冩牳宸ュ叿鍜屾墜娈靛線寰€鑰冩叜璨�(c谩i)鍕�(w霉)鐨�锛屽収(n猫i)閮ㄧ殑锛岀煭鏈熺殑鍒╃泭鍜岃€冩牳瑕佺礌姣旇純澶�锛岃€屽拷瑕栦簡浼佹キ(y猫)闀�(zh菐ng)鏈熺殑锛岄潪璨�(c谩i)鍕�(w霉)鐨�锛屽閮ㄧ殑鑰冩牳瑕佺礌锛岄€欑ó鑰冩牳鏄墖闈㈢殑锛屼篃瀛樺湪涓€瀹氱殑涓嶅叕骞虫€э紝閲囬泦鐨勮€冩牳淇℃伅涔熸槸骞朵笉瀹屽叏灏�(du矛)绋辩殑銆�

銆€銆€鍚屾檪(sh铆)涔熸湁浠ヤ笅涓嶈冻涔嬭檿锛�

銆€銆€1.BSC瀵�(sh铆)鏂介洠搴﹀ぇ锛屽伐浣滈噺涔熷ぇ

銆€銆€棣栧厛婧�(zh菙n)纰哄畾浣嶅叕鍙告埌(zh脿n)鐣ユ湰韬氨灏�(du矛)楂樺堡绠＄悊鑰呯殑绠＄悊绱犺唱(zh矛)瑕佹眰寰堥珮锛屽悓鏅�(sh铆)涔熻姹傚悇绱�(j铆)绠＄悊鍜孒R宸ヤ綔鑰呭皪(du矛)鎴�(zh脿n)鐣ョ殑瑙ｇ⒓鑳藉姏瑕佸緢寮�(qi谩ng)銆傝€屼笖BSC鑰冩叜鐨勮€冩牳瑕佺礌寰堝畬鏁达紝閫犳垚宸ヤ綔閲忓緢澶�锛屽(sh铆)鏂界殑灏堟キ(y猫)搴︿篃寰堥珮锛屼竴鑸浼佹キ(y猫)涓嶅叿鍌欏畬鏁磋(gu墨)鑼冪殑绠＄悊骞宠嚭(t谩i)锛屼笉鍏锋湁鐩搁棞(gu膩n)鐨勯珮绱犺唱(zh矛)鐨勭鐞嗕汉涓拰HR灏堟キ(y猫)浜哄摗锛屾槸寰堥洠鎺ㄥ唬BSC鐨�銆�

銆€銆€2.涓嶈兘鏈夋晥鍦拌€冩牳鍊�(g猫)浜�

銆€銆€BSC鏈韩鐨勭洰妯�(bi膩o)鍒嗚В寰堥洠鍒嗚В鑷冲€�(g猫)浜猴紝鏄互宕椾綅鐐烘牳蹇冪殑鐩(bi膩o)鍒嗚В銆傞珨鐝�(xi脿n)鍊�(g猫)浜洪棞(gu膩n)閸电礌璩�(zh矛)瑕佹眰鏂归潰楂旂従(xi脿n)涓嶆槑椤紝鏈�(hu矛)鍦ㄤ竴瀹氱▼搴︿笂閫犳垚宕椾綅鑱疯铂(z茅)鍜岀礌璩�(zh矛)瑕佹眰涓嶆槑纰�銆�杞�(zhu菐n)鑷挵(hu谩n) 鐞� 缍�(w菐ng) 鏍du24ol.com

銆€銆€3.BSC绯荤当(t菕ng)榫愬ぇ锛岀煭鏈熷緢闆ｉ珨鐝�(xi脿n)鍏跺皪(du矛)鎴�(zh脿n)鐣ョ殑鎺ㄥ嫊(d貌ng)浣滅敤

銆€銆€鍥�?y脿n)闁�?zh脿n)鐣ユ槸灞簬闀�(zh菐ng)鏈熻(gu墨)鍔冪殑鑼冪枃锛屾墍浠SC鐨勫(sh铆)鏂藉懆鏈熶篃鐩稿皪(du矛)鏄瘮杓冮暦(zh菐ng)鐨�锛屾噳(y墨ng)瑭叉簴(zh菙n)纰洪粸(di菐n)绋辩偤鏄竴鍊�(g猫)绯荤当(t菕ng)宸ョ▼锛岀煭鏈熷収(n猫i)鏄緢闆ｈ鍒版晥鏋滐紝鑰屼笖闇€瑕佽(di脿o)鍕�(d貌ng)鏁村€�(g猫)鍏徃鐨勮硣婧�銆�

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