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銆€銆€鈼� 浠ュ鐐哄皧鐨勮閵�

銆€銆€琛岄姺瑙€蹇� (Marketing concept)鏄敱涓嬪垪涓夊€�(g猫)鍩烘湰瑙€蹇垫墍妲�(g貌u)鎴愶細杞�(zhu菐n)鑷挵(hu谩n) 鐞� 缍�(w菐ng) 鏍du24ol.com

銆€銆€1. 椤у闇€姹傝純鐢�(ch菐n)鍝佹垨鏈嶅嫏(w霉)鏈韩鏇寸偤鍩烘湰

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銆€銆€3. 鐛插埄鍔涜純璜搁姺鍞噺渚嗗緱閲嶈

銆€銆€鈼� 鐗╂祦鐐轰竴闋�(xi脿ng)鏍稿績绛栫暐鑳借€�

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銆€銆€2.浼佹キ(y猫)闁撶祼(ji茅)鐩熶互褰㈡垚鏇村挤(qi谩ng)鐗╂祦鑳借€愪箣鏈€浣虫渚�锛�

銆€銆€濡傜編鍦嬪埗閫犲晢Procter & Gamble鑸囬浂鍞晢

銆€銆€WalMart闁撲箣渚涙噳(y墨ng)閺堥棞(gu膩n)绯�銆�

銆€銆€鈼� 鐗╂祦鑸囩敘(ch菐n)鍝�(鎴栨湇鍕�(w霉))鐢熷懡鍛ㄦ湡

銆€銆€涓婂湒鐢�(ch菐n)鍝佺敓鍛藉懆鏈熸灦妲�(g貌u)椤ず鐢�(ch菐n)鍝佸湪甯傚牬(ch菐ng)鐢熷懡閬庣▼涓竴鑸墍闈㈠皪(du矛)鐨勫悇绋(j矛ng)鐖�(zh膿ng)澹撳姏锛屽湪涓嶅悓闅庢锛屾噳(y墨ng)閲囧彇涓嶅悓鐗╂祦绛栫暐浠ユ帹灞曟キ(y猫)鍕�(w霉)锛岀⒑淇濆埄娼ょ洰妯�(bi膩o)銆�

銆€銆€鈼� 鐗╂祦椤у鏈嶅嫏(w霉)鐨勭洰妯�(bi膩o)涔冧緷琛岄姺鐩(bi膩o)鑰屽畾銆傞噸瑕佺殑鐗╂祦绛栫暐瑾查鍦ㄨō(sh猫)瑷�(j矛)銆佸煼(zh铆)琛屽彲鏀寔鍙婃縺鐧�(f膩)鐛插埄鎬т氦鏄撶殑鐗╂祦鏈嶅嫏(w霉)绲勫悎鍙婂収(n猫i)鍚�銆�

銆€銆€鈼� 椤у鏈嶅嫏(w霉)甯歌瑙ｉ噵鐐猴細

銆€銆€1. 瀹规槗鍋氱敓鎰�(easy to do business with)

銆€銆€2 .娉ㄦ剰鍒伴¨瀹㈤渶姹�(sensitive to customer needs)

銆€銆€鐒惰€屾鐧�(f膩)灞曢¨瀹㈡湇鍕�(w霉)绛栫暐锛屽嵆闋堝皪(du矛)椤у鏈�杞�(zhu菐n)鑷挵(hu谩n) 鐞� 缍�(w菐ng) 鏍du24ol.com

銆€銆€鍕�(w霉)鏈変竴鏄庣⒑鐨勫畾缇┿€�

銆€銆€鈼� Lalonde绛変汉鐨勭爺绌跺皣椤у鏈嶅嫏(w霉)鏄庣⒑瀹氱京濡備笅锛氣€滈¨瀹㈡湇鍕�(w霉)涔冨湪浠ユ湁鏁堟垚鏈殑鏂瑰紡锛屾彁渚涗緵鎳�(y墨ng)閺堥¨瀹㈤’钁楅檮鍔犲児(ji脿)鍊煎埄鐩婄殑绋嬪簭?锛�?/P>

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銆€銆€1.渚涙噳(y墨ng)鍔�(Availability)

銆€銆€渚涙噳(y墨ng)鍔涗箣涓夐爡(xi脿ng)绺炬晥灏哄害(Performance measurement)

銆€銆€(1)缂鸿波鐜�(Stockout frequency)

銆€銆€(2)渚涘搧鐜�(Fill rate)

銆€銆€(3)瀹屾暣鍑鸿波瑷傚柈鏁�(sh霉)(Orders shipped complete)

銆€銆€2. 浣滄キ(y猫)绺炬晥(Operational Performance)

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銆€銆€灏�(du矛)鐗╂祦浣滄キ(y猫)绺炬晥瑭�(p铆ng)閲忕殑灏哄害鍖呭惈锛�

銆€銆€(1) 閫熷害(Speed)

銆€銆€(2) 绌�(w臎n)瀹氭€� (Consistency)

銆€銆€(3) 褰堟€� (Flexibility)

銆€銆€(4)鍔熻兘澶卞父/寰�(f霉)鍘� (Malfunction / Recovery)

銆€銆€3. 鍙潬搴� (Reliability)

銆€銆€鍙潬搴﹁珖鐨勫嵆鐐虹墿娴佸搧璩�(zh矛)(logisticsquality)锛�

銆€銆€浠ヤ笅渚濆簭瑾槑涔�銆�

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銆€銆€(2)鐗╂祦鍝佽唱(zh矛)灏氬寘鎷細杩呴€熸彁渚涢¨瀹㈢簿纰虹墿娴佷綔妤�(y猫)鍙婅▊鍠媭鎱�(t脿i)淇℃伅鐨勮兘鍔涘強鎰忔効銆�

銆€銆€(3)鐗╂祦鍝佽唱(zh矛)涔嬮噸瑕佹垚鍒嗙偤鎸佺簩(x霉)鏀瑰杽(continuous improvement)銆�

銆€銆€(4)杩芥眰鐗╂祦鍝佽唱(zh矛)鐨勯棞(gu膩n)閸典箖鍦� 鈥滆⿻(p铆ng)閲忓埗

銆€銆€搴︹€�(measurement)銆傜墿娴佸搧璩�(zh矛)涔嬪劒(y艒u)鍔ｆ儫闈犵簿纰�

銆€銆€鐨勮⿻(p铆ng)閲忓昂搴︽柟鑳芥脯(c猫)鐭ワ紝鑰岃⿻(p铆ng)閲忓埗搴﹀寘鍚⿻(p铆ng)閲�

銆€銆€璁婇噺銆佽⿻(p铆ng)閲忓柈浣嶅強瑭�(p铆ng)閲忓熀婧�(zh菙n)銆�

銆€銆€鈼� 鍥�?y脿n)妤�?j矛ng)鐖�(zh膿ng)涔嬪洜绱�锛屼紒妤�(y猫)鍢楄│浠ヤ笉鍚岀瓥鐣ユ豢瓒抽¨瀹㈤渶姹傦紝灏�(d菐o)鑷撮¨瀹㈡湡鏈涗笉鏂锋彁楂�銆傚挨鍏舵槸鍦ㄧ墿娴佸熀鏈湇鍕�(w霉)涓婏紝涓嶅皯浼佹キ(y猫)鍧囧缓妲�(g貌u)鐗╂祦绯荤当(t菕ng)鎻愪緵楂樻按骞充箣鍩烘湰鏈嶅嫏(w霉)锛屼互鍙栧緱椤у蹇犺獱搴︼紝涔熶娇绔�(j矛ng)鐖�(zh膿ng)灏�(du矛)鎵嬮洠浠ヤ豢鏁�銆�

銆€銆€鈼� 鍩轰簬浼佹キ(y猫)鐐虹埈(zh膿ng)鍙栭¨瀹㈣€屼笉鏂锋彁楂橀¨瀹㈡湇鍕�(w霉)姘存簴(zh菙n)锛屾几澧炵殑椤у鏈熸湜鐝�(xi脿n)璞″彲鐢� 鈥滄几婕哥府鐭殑鏈嶅嫏(w霉)鏅�(sh铆)绐� 鈥� 鐪嬪嚭锛屼笅鍦栧嵆浠ョ編鍦嬮鍝佺敘(ch菐n)妤�(y猫)涔�

銆€銆€鏈嶅嫏(w霉)鏅�(sh铆)绐楃偤渚嬭鏄�銆備竴鍊�(g猫)浼佹キ(y猫)娆插湪涓€鐢�(ch菐n)

銆€銆€妤�(y猫)涓董鎸佺(j矛ng)鐖�(zh膿ng)鍔�锛屽叾鎳�(y墨ng)鑷冲皯缍寔鏈€浣�

銆€銆€鐢�(ch菐n)妤�(y猫)涔嬬墿娴佹湇鍕�(w霉)姘存簴(zh菙n)銆�

銆€銆€鈼� 瀹氱京锛氶¨瀹㈣▊鍠懆鏈熶腑涔嬬浉闂�(gu膩n)浣滄キ(y猫)姣劇缂哄け(鍧囬仈(d谩)闆剁己榛�(di菐n)锛寊ero defects)銆�

銆€銆€1.瀹岀編瑷傚柈(闆剁己榛�(di菐n)绺炬晥)涔嬮仈(d谩)鎴愶紝闋堜緷璩存洿澶氳硣婧愭姇鍏�锛屼害鍗抽爤鏈夋サ楂樼殑瀛樿波鎶曞叆銆�

銆€銆€2.瀹岀編瑷傚柈浣滄キ(y猫)鎵€闋堥€�(j矛n)琛屼箣宸ヤ綔寰€寰€瓒呭嚭鐗╂祦鍩烘湰鏈嶅嫏(w霉)涔嬪収(n猫i)瀹�锛屽洜姝わ紝濡傞潪鐐轰簡鐛插彇鍎�(y艒u)鎯犱緵璨ㄥ晢韬唤锛屽畬缇庤▊鍠箣鏈嶅嫏(w霉)鏄矑鏈夊繀瑕佺殑銆�

銆€銆€3.浼佹キ(y猫)灏�(du矛)鎵€鏈夐¨瀹㈠潎鎻愪緵鐩稿悓涔嬬墿娴佸熀鏈湇鍕�(w霉)銆�

銆€銆€鈼�

銆€銆€鎳�(y墨ng)璁婅▓(j矛)鍔�(contingency plan)瑾槑瀹岀編瑷傚柈

銆€銆€鏈嶅嫏(w霉)鐨勮瓑鎿�(j霉)鍗崇偤姣忔瑷傚柈鍧囩偤闆剁己榛�(di菐n)绺�

銆€銆€鏁�銆�

銆€銆€鈼� 鐗╂祦鏈嶅嫏(w霉)椤炲垾

銆€銆€鐗╂祦鏈嶅嫏(w霉)鍙緷椤у鐗规€т簣浠ュ崁(q奴)闅斿寲锛屼富瑕佸寘鍚笅鍒椾笁椤烇細

銆€銆€1.鍩烘湰鏈嶅嫏(w霉)(Basic service)

銆€銆€2.瀹岀編瑷傚柈鏈嶅嫏(w霉)(Perfect order service)

銆€銆€3.鐗╂祦闄勫姞鍍�(ji脿)鍊兼湇鍕�(w霉)(Value-added service)

銆€銆€鈼� 鈥滅壒鍒剁墿娴佲€�(椤у鍖栫墿娴�)(tailored or

銆€銆€customized logistics)涔冧紒妤�(y猫)閫忛亷鐗瑰垾瑷�(sh猫)

銆€銆€瑷�(j矛)鐨勭墿娴佹湇鍕�(w霉)锛屼締骞姪鐗瑰畾椤у鐛插彇浠�

銆€銆€鐨勬湡鏈涚洰妯�(bi膩o)銆�

銆€銆€鈼� 浠ラ鍝佸埗閫犳キ(y猫)鐐轰緥锛岃鏄庡叾甯告彁渚涗笅娓搁¨瀹箣闄勫姞鍍�(ji脿)鍊兼湇鍕�(w霉)

銆€銆€鈼� 鐗╂祦闄勫姞鍍�(ji脿)鍊兼湇鍕�(w霉)娑佃搵妤靛唬鐨勮寖鍦�锛岀爺绌堕’绀哄皥妤�(y猫)鐗╂祦闄勫姞鍍�(ji脿)鍊兼彁渚涘叕鍙告湁浜旂ó涓昏鐨勯鍒ワ細

銆€銆€1. 娉ㄩ噸椤у鐨勯檮鍔犲児(ji脿)鍊兼湇鍕�(w霉)銆�

銆€銆€2. 娉ㄩ噸淇冮姺鐨勯檮鍔犲児(ji脿)鍊兼湇鍕�(w霉)銆�

銆€銆€3. 娉ㄩ噸鍒堕€犵殑闄勫姞鍍�(ji脿)鍊兼湇鍕�(w霉)銆�

銆€銆€4. 娉ㄩ噸鍒堕€犵殑闄勫姞鍍�(ji脿)鍊兼湇鍕�(w霉)銆�

銆€銆€5. 鍩烘湰鏈嶅嫏(w霉)銆�

銆€銆€鈼� 鍩烘湰鏈嶅嫏(w霉)(Basic service)

銆€銆€鈼� 椤у婊挎剰(Customer satisfaction)

銆€銆€鈼� 椤у鎴愬姛(Customer success)

銆€銆€鈼� 渚濆惊浠ヤ笅涓冨ぇ姝ラ

銆€銆€1.浜嗚В椤у鐗╂祦闇€姹�

銆€銆€2.鎼滈泦鐩搁棞(gu膩n)淇℃伅

銆€銆€3.鎿嚭椤у鐗╂祦鏈嶅嫏(w霉)绛栫暐鍩�(zh铆)琛屼箣鍙鏂规

銆€銆€4.閬稿嚭鏈€浣崇殑椤у鏈嶅嫏(w霉)绛栫暐鍩�(zh铆)琛屾柟妗�

銆€銆€5.鍩�(zh铆)琛�

銆€銆€6.鐗╂祦鏈嶅嫏(w霉)绺炬晥瑭�(p铆ng)浼�

銆€銆€7.鍥為

銆€銆€鈼� 浼佹キ(y猫)鐗╂祦涔嬮¨瀹㈡帴鍙ｅ線寰€鐢遍¨瀹箣瑷傚柈婵€娲�锛屽洜姝よ嚜瑷傚柈鍌抽仈(d谩)浼佹キ(y猫)闁嬪锛岀墿娴佹湇鍕�(w霉)涔嬪煼(zh铆)琛屽伐浣滃嵆闁嬪灞曢枊銆�

銆€銆€鈼� 瑷傚柈绠＄悊鑸囪檿鐞嗚寖鍦嶅緢寤ｏ紝寰為¨瀹㈣▊鍠強鍜ㄨ鐨勭鐞嗛枊濮�銆佹帴鍠€佽▊鍠暩(sh霉)鎿�(j霉)铏曠悊銆佽▊鍠槸鍚︾櫦(f膩)鐢熺暟甯歌畩鍕�(d貌ng)銆佸鎴舵槸鍚︽嫆鏀�銆佺浉闂�(gu膩n)鐨勭墿娴佹椿鍕�(d貌ng)绛�锛岃▊鍠儴闁€浜哄摗鍦ㄨ檿鐞嗛¨瀹㈣▊鍠�

銆€銆€鎵€鐧�(f膩)鐢熺殑閷�(cu貌)瑾ゅ偝閫侊紝鍙兘寮曠櫦(f膩)浼佹キ(y猫)寰�

銆€銆€澶х殑鎼嶅け锛屽洜姝らΜ铏庝笉寰�锛屼互鍏嶅奖闊�

銆€銆€浼佹キ(y猫)姝ｅ父鐕熼亱(y霉n)銆�

銆€銆€鈼� 椤у瑷傚柈鍛ㄦ湡锛岀敱瀹㈡埗涓嬭▊鍠枊濮嬪埌璨ㄥ搧閫�

銆€銆€閬�(d谩)瀹㈡埗瀛樿波鍦伴粸(di菐n)鐐烘锛屽寘鎷叚鍊�(g猫)涓昏宸ヤ綔锛�

銆€銆€1.瑷傚柈婧�(zh菙n)鍌欏拰鍌抽€�(order preparation and transmittal)

銆€銆€2.鎺ユ敹瑷傚柈鍜岃几鍏ヨ▊鍠�(order receipt and order entry)

銆€銆€3.瑷傚柈铏曠悊(order processing)

銆€銆€4.鍊夊韩鎻€璨ㄥ拰鍖呰(warehouse picking and packing)

銆€銆€5.瑷傚柈閬�(y霉n)閫�(order transportation)

銆€銆€6.閫佽波鍙婂嵏璨�(customer delivery and unloading)

銆€銆€鈼� 浠ュ線瑷傚柈鍌抽仦鏂瑰紡澶ц嚧鐢遍¨瀹㈢洿鎺ヤ笅鍠郸閵峰敭鍝℃垨閮靛瘎鍌崇湡鍒颁緵璨ㄥ晢(鍒堕€犲晢)绺介儴瑷�(sh猫)绔嬬殑椤у鏈嶅嫏(w霉)浠ｈ〃铏�锛岀敱鍏舵焙瀹氭槸鍚︽帴鍠強閬�(y霉n)閫�锛岀壒榛�(di菐n)鍦ㄤ簬瑷傚柈杓稿叆闇€澶ч噺浜哄伐鎿嶄綔锛屾晠閷�(cu貌)瑾ょ巼楂�銆佸瓨璨ㄧ煭缂�銆佷害鐒℃硶瀹夋帓瑾�(di脿o)搴﹁波鍝�銆�

銆€銆€鈼� 鐐哄緱鍒板揩閫�銆佺簿纰虹殑瑷傚柈璩囨枡浠ラ檷浣庡瓨璨ㄦ垚鏈�锛屾剤渚嗘剤澶氱殑浼佹キ(y猫)浠ラ浕瀛愬偝閬炴柟寮忓彇浠ｅ偝

銆€銆€绲�(t菕ng)鏂瑰紡鍌抽€佽垏鎺ユ敹瑷傚柈銆�

銆€銆€鈼� 闆诲瓙瑷傚柈铏曠悊绯荤当(t菕ng)(Electronic order system;EOS)涔冧娇鐢ㄨ▓(j矛)绠楁(j墨)绲傜姗�(j墨)锛屽皣瑷傚柈淇℃伅閫忛亷闆昏┍绶�銆佷互瑷�(j矛)绠楁(j墨)榛�(di菐n)灏�(du矛)榛�(di菐n)鏂瑰紡鍌抽€併€�

銆€銆€鈼� 鏁�(sh霉)鎿�(j霉)铏曠悊鏂瑰紡渚濆簭鐢遍洟绶氣啋鑱�(li谩n)姗�(j墨)鈫掑垎甯冨紡鈫掕▓(j矛)绠楁(j墨)缍�(w菐ng)绲�(lu貌)鈫掑姞鍊煎瀷缍�(w菐ng)绲�(lu貌)鈫掔恫(w菐ng)闅涚恫(w菐ng)绲�(lu貌)婕旈€�(j矛n)銆�

銆€銆€鈼� 瑷傝波鏂瑰紡鐢变紒妤�(y猫)鍏�(n猫i)閮ㄩ浕瀛愯▊璨�(鍒嗗叕鍙�/鍒嗗簵鈫掔附鍏徃)鍏堥枊濮�銆佸啀鐧�(f膩)灞曞埌浼佹キ(y猫)闁撻浕瀛愯▊璨�(鎳�(y墨ng)鐢‥DI銆乂AN銆両nternet)銆�

銆€銆€鈼� UPS鍦ㄥ(sh铆)楂斿熀绀�(ch菙)寤鸿ō(sh猫)浠ュ強淇℃伅绉戞妧涓婃姇璩�锛岀郸浜堥¨瀹竴鍊�(g猫)瀹屾暣鐨勮В姹烘柟妗�銆傚叾椤у璩囨簮绲勭箶(Customer Resource Group)鏄竴鍊�(g猫)璺ㄥ姛鑳界殑鍦�(tu谩n)闅�(du矛)锛岃兘澶�?q奴)锛封拏璇よ姣�?j矛ng)鐖�(zh膿ng)鍔涘湪椤у韬笂锛屽苟涓旂郸浜堜粬鍊�?c猫)璋栭敧榄冪郴鐗熷憲瀛曞渤顛�?銆俇PS鐨凜RG鍩虹(ch菙)寤鸿ō(sh猫)锛屾垚鍔熷湴鎳�(y墨ng)鐢ㄥ湪涓嶅悓鐨勫鎴舵湇鍕�(w霉)宸ヤ綔涓�銆�

銆€銆€5.闆欏牨(b脿o)鍛婄祼(ji茅)妲�(g貌u)

銆€銆€(1)CRG鎴愬摗鍚戜紒妤�(y猫)鐧�(f膩)灞曠祫绻斿牨(b脿o)鍛�锛屽苟涓旂穵瀵嗗湴缍寔浠栧€戝€�(g猫)鍒ョ殑鍔熻兘銆�

銆€銆€(2)CRG鐨勯伕娲炬湰璩�(zh矛)涓婃槸杓(di脿o)鐨�銆�

銆€銆€6.瑕栫墿娴佺偤璩囬噾娴佸嫊(d貌ng)鍛ㄦ湡

銆€銆€涓€鍊�(g猫)鎯熶竴瑙€瀵熺墿娴佸奖闊垮叕鍙稿熀鏈姹傜殑鏂规硶锛屽氨鏄瑕栧叾鐝�(xi脿n)閲戞祦鍕�(d貌ng)寰挵(hu谩n)鍛ㄦ湡锛屽苟涓斾簡瑙ｇ墿娴佺瓥鐣ュ湪绲勭箶鐝�(xi脿n)閲戞祦鍕�(d貌ng)鐨勫奖闊�銆�

銆€銆€7.鍊�(g猫)妗堢爺绌垛€曗€曞(sh铆)楂斿熀绀�(ch菙)绲�(ji茅)妲�(g貌u)鑳藉姏

銆€銆€鍊�(g猫)妗堢爺绌朵竴瑾槑UPS鐨勮波鐗╅泦鏁ｇ恫(w菐ng)绲�(lu貌)鐨勮兘鍔�銆�

銆€銆€鍊�(g猫)妗堢爺绌朵簩瑾槑涓€鍊�(g猫)娑堣不(f猫i)鎬х敘(ch菐n)鍝佸埗閫犲晢锛屽叾鏁撮珨鐗╂祦鐕熼亱(y霉n)鎴愭湰鏈€浣冲寲鐨勬渚�銆�

銆€銆€8.淇℃伅绉戞妧鏋舵(g貌u)鍙婄洰鐨�

銆€銆€UPS鐨勫寘瑁硅拷韫ょ郴绲�(t菕ng)鍙互鎺冩弿浠讳綍鍖呰９涓婄殑姊濆舰纰间互鍙婇亱(y霉n)杓�?sh霉)鏀竎(di菐n)鎴栭亱(y霉n)杓告(j墨)鍏蜂笂闈㈢殑姊濆舰纰硷紝灏囧寘瑁圭殑浣嶇疆鍎�(ch菙)瀛樺湪UPS鐨勬暩(sh霉)鎿�(j霉)搴箣涓�銆傞亱(y霉n)閫佸埌閬�(d谩)鐩殑鍦扮殑鏅�(sh铆)鍊欙紝瑕佹眰鏀惰波浜哄湪鎺冩弿鍎€涓婄敖鍚�锛岀暀涓嬮浕瀛愮敖鍚嶆枃浠讹紝骞跺劜(ch菙)瀛樺埌鍏ㄧ悆鎬х殑鏁�(sh霉)鎿�(j霉)搴箣涓�銆傜洰鐨勬槸寤虹珛涓€鍊�(g猫)瑷傚柈鍛ㄦ湡璺緫锛岄¨瀹㈠彲娓呮鍦扮煡閬撹波鐗╅亱(y霉n)閫佺殑鎯呭舰銆�

銆€銆€9.鍊�(g猫)妗堢爺绌�--浣跨敤淇℃伅绉戞妧鍩虹(ch菙)绲�(ji茅)妲�(g貌u)

銆€銆€涓€鍊�(g猫)浣跨敤淇℃伅绉戞妧鍩虹(ch菙)鏋舵(g貌u)鐨勬渶濂戒緥瀛愭槸閱�(y墨)钘ユキ(y猫)锛屽彟涓€鍊�(g猫)渚嬪瓙鏄竴瀹惰▓(j矛)绠楁(j墨)鍒堕€犲晢銆�

銆€銆€10.缇ら珨瀛樺彇鏁村悎鏂规硶

銆€銆€淇℃伅绉戞妧鏁村悎UPS鐨勬暩(sh霉)鎿�(j霉)搴強椤у鐨勫収(n猫i)閮ㄤ俊鎭郴绲�(t菕ng)鏄繀 闋堢殑銆俇PS宸蹭緷鎿�(j霉)椤у鐨勫収(n猫i)閮ㄤ俊鎭郴绲�(t菕ng)閬�(y霉n)鐢ㄥ悇绋暣鍚堢瓥鐣�锛岃寖鍦嶅緸EDI淇℃伅浜ゆ彌鍒颁互PC鐐哄熀绀�(ch菙)鐨勭郴绲�(t菕ng)鏁村悎锛屽埌浼佹キ(y猫)寤ｆ硾鐨勭郴绲�(t菕ng)鏁村悎銆傚叾涓箣涓€鏄湇鍕�(w霉)鍣ㄦ暣鍚�銆�

銆€銆€涓€鍊�(g猫)绱欐キ(y猫)鐢�(ch菐n)鍝佺殑閰嶉姺鍟嗗氨鏄竴鍊�(g猫)寰堟垚鍔熺殑渚嬪瓙銆�

?2013骞寸墿娴佸斧鑰冭│缍�(w菐ng)绲�(lu貌)杓斿皫(d菐o)鎷涚敓绨＄珷

?2012骞寸墿娴佸斧鑰冭│鎴愮妇鏌ヨ鐭俊鎻愰啋

鏇村淇℃伅璜�(q菒ng)?ji膩n)L鍟忥細鐗╂祦甯牷閬�     鐗╂祦甯€冭│璜栧    鐗╂祦甯€冭│妯℃摤鑰冨牬(ch菐ng)