2021年BEC商務(wù)英語考試疑難詞匯

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2021年BEC商務(wù)英語考試疑難詞匯

1、abandon rate 掛斷率(衡量客戶服務(wù)質(zhì)量的指標(biāo)之一，計(jì)算方式為：撥入客戶服務(wù)中心的電話總數(shù)中客戶因等候時(shí)間過長(zhǎng)而掛斷的電話數(shù)目占總數(shù)的百分比)

例： By choosing the right on-hold music， the company has reduced abandon rate by 50%.

2、absenteeism 曠工，缺勤

例：Improvements in working conditions helped to reduce levels of absenteeism.

3、absolute interest 絕對(duì)產(chǎn)權(quán)，絕對(duì)權(quán)益

例：The company has an absolute interest in the building.

4、academic intelligence 學(xué)術(shù)方面的才智

例：Phrases such as "solves problems well，""displays interest in the world at large，""accepts others for what they are，""admits mistakes，""is goal oriented，" and "converses well" suggest that people focus on the worldly side of intelligence， as opposed to just "academic intelligence.

5、academic smarts 學(xué)術(shù)方面的才能

例：It's not the usual way of thinking about it - academic smarts-IQ.

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