• 绶ㄨ集鎺ㄨ枽锛�2021骞碆EC鍟嗗嫏(w霉)鑻辫獮涓礆闁辫畝妯℃摤绶寸繏(x铆)鍖附

鍏嶈不闋�(y霉)绱勭煭淇℃彁閱�鏈嶅嫏(w霉)鍙互骞姪鍚勪綅鑰冪敓鏇村強鏅傛洿婧栫⒑鐨勬帉鎻�2021骞�11鏈圔EC鍟嗗嫏(w霉)鑻辫獮鑰冭│鍫卞悕銆佽€冭│鏅傞枔绛変俊鎭�锛屼互闃叉偍閷亷锛�

2021骞碆EC鍟嗗嫏(w霉)鑻辫獮涓礆闁辫畝妯℃摤绶寸繏(x铆)锛�7锛�

Look at the statements below and the advice to businesses on the opposite page about using other companies to run their IT services.

1銆乼he need to teach skills to employees working on the outsourced process

2銆乺emembering the initial reason for setting up the outsourced project

3銆乼he need to draw up agreements that set out how integration is to be achieved

4銆乤ddressing the issue of staff who work on the outsourced process being at a distant site

5銆乼he importance of making someone responsible for the integration process

6銆乻taff on the outsourced project familiarising themselves with various details of the business

7銆乸roblems being associated with an alternative to outsourcing

When a business decides to outsource its IT services, it needs to consider the question of integration. Four experts give their views.

A.Gianluca Tramcere, Silica Systems

An outsourced IT service is never a fully independent entity. It is tied to the home company’s previous and continuing systems of working. But despite the added responsibility of managing new ways of working, many businesses ignore the integration process. They fail to establish contracts that define the ways in which the two companies will work alongside one another, and focus solely on the technological aspects of service delivery.

B.Kevin Rayner, Domola

Businesses need to build integration competency centres dedicated to managing the integration effort. It is critical to have an individual in charge to check that the external and internal business operations work together. Although companies often think of outsourcing as a way of getting rid of people and assets, they need to remember that, at the same time, outsourcing involves gaining people. Because there is a new operation being carried out in a different way outside of the home business, this creates a training element.

C.Clayton Locke, Digital Solutions

Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems. For any such initiative, it is necessary to create a team where there is good, open communication and a clear understanding of objectives and incentives. Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system. To integrate efficiently, outsourcing personnel have to talk to the home company’s executives and users to understand their experiences.

D.Kim Noon, J G Tech

One way to avoid the difficulties of integration is to create a joint-venture company with the outsourcer. Thus, a

company can swap its assets for a share of the profits. Yet joint ventures bring potential troubles, and companies should be careful not to lose sight of the original rationale for outsourcing: to gain cost efficiencies and quality of service in an area that for some reason could not be carried out entirely in-house. The complexities and costs of a joint-venture initiative should not be underestimated.

閫欑瘒鏂囩珷璎涚殑鏄璩�(outsourcing),鍒嗗垾鏈夊洓浣嶅皥瀹跺氨閫欏€嬪晱椤岀郸鍑轰簡鑷繁鐨勭湅娉�銆侫娈电殑灏堝寮疯(di脿o)寤虹珛鍚堝悓鐨勯噸瑕佹€�锛孊娈靛皥瀹惰獚鐐鸿娲惧皥浜鸿矤璨�(z茅)锛孋娈靛皥瀹惰瑳澶栨淳浜哄摗鍜屾湰鍏徃涔嬮枔瑕佹湁涓€鍊嬩簰鍕�锛孌娈靛皥瀹惰瑳濡傛灉鑸囧鍖呭晢(outsourcer)绲勬垚鑱�(li谩n)鍚堜紒妤�(y猫)鐨勮┍鍙兘甯朵締鐨勪竴绯诲垪鍟忛銆傚鏋滃皪鏂囩珷鏈夊€嬪ぇ姒�銆佸熀鏈殑浜嗚В锛屽緢澶氶鐩笉鐢ㄧ窗鐪嬪氨鍙互寰楀嚭绲�(ji茅)璜栥€�

绗竴椤岀殑绛旀绋嶅井鏈変簺闅辨櫐锛屽湪B娈电殑鏈€鍚庝竴鍙�銆�“Because there is a new operation being carried out in a different way outside of the home business, this creates a training element.”鍥犵偤鏂扮殑鎿嶄綔鏄湪鏈叕鍙镐互澶栫殑鍦版柟浠ヤ竴绋柊鐨勬柟寮忚鍩�(zh铆)琛�锛屾墍浠ョ敘(ch菐n)鐢熶簡鍩硅〒(x霉n)鎴愬垎銆傞€欓噷鐨則raining灏嶆噳(y墨ng)绗竴椤岀殑“teach skills to employees”銆傜浜岄鐨勭瓟妗堝湪D娈典腑闁�: companies should be careful not to lose sight of the original rationale for outsourcing.閫欓噷鐨剅ationale鏄熀鏈師鐞�銆佹牴鏈師鍥犵殑鎰忔€�銆傜涓夐鐨勭瓟妗堝湪A娈�锛岄潪甯告槑椤殑“establish contracts”銆傜鍥涙鐨勭瓟妗堟槸C娈电殑鏈€鍚庝竴鍙ヨ┍锛宱utsourcing personnel have to talk to the home company’s executives and users to understand their experiences.閫欓噷鐨則alk to灏嶆噳(y墨ng)address锛屽悜....璜囪┍銆傜鍥涢鐨勬剰鎬濇槸“瑾槑鍦ㄩ仩鍧€宸ヤ綔鐨勫璩间汉鍝＄殑浜嬫儏”锛屼篃灏辨槸C娈垫渶鍚庝竴鍙ヨ鐨勫璩间汉鍝″悜鍏徃鍖牨浠栧€戠殑缍�(j墨ng)姝�銆傜浜旀鐨勭瓟妗堝湪B娈�锛岀浉鐣舵槑椤細It is critical to have an individual in charge to check that the external and internal business operations work together銆傞渶瑕佹淳灏堜汉璨犺铂(z茅)integration銆傜鍏瑾�“澶栨淳浜哄摗瑕佺啛鎮夎嚜韬伐浣滅殑涓嶅悓绱扮瘈(ji茅)”锛屽皪鎳�(y墨ng)C娈电殑“create a team where there is a clear understanding of objectives and incentives.”鎵撻€犱竴鍊嬪皪鐩鍜屽嫊姗熼兘鏈夋竻鏅扮悊瑙ｇ殑鍦橀殜銆傜涓冮绋嶅井绻炰竴榛炪€傞鐩噷鐨�“an alternative to outsourcing”鎸囩殑鏄疍娈甸噷鐨�“create a joint-venture company with the outsourcer”锛屽缓绔嬩竴鍊嬭伅(li谩n)鍚堜紒妤�(y猫)銆侱娈甸噷鐨勫皥瀹朵竴鐩村湪寮疯(di脿o)鑱�(li谩n)鍚堜紒妤�(y猫)鐨勯夯鐓╁拰寰�(f霉)闆滄€�(joint ventures bring potential troubles)锛屾墍浠ユ槸姝ｇ⒑绛旀銆�

浠ヤ笂灏辨槸鐠�(hu谩n)鐞冪恫(w菐ng)鏍″皬绶ㄧ偤鎮ㄥ付渚嗙殑“2021骞碆EC鍟嗗嫏(w霉)鑻辫獮涓礆闁辫畝妯℃摤绶寸繏(x铆)锛�7锛�”鐨勫叏閮ㄥ収(n猫i)瀹�锛屽悓鏅傚皬绶ㄧ偤寤ｅぇ鑰冪敓鏁寸悊鏇村2021骞碆EC鍟嗗嫏(w霉)鑻辫獮鑰冮粸銆佹ā鎿反缈�(x铆)绛夎硣鏂�锛屽彲榛炴搳鍙冲伌(c猫)鏇村璩囨枡鎸夐垥鍚庨€插叆涓嬭級闋侀潰銆�